FAQs
Welcome to the FAQ page of Gardenia Hair, your premier online destination for wigs and hair extensions. Below are answers to some commonly asked questions to help you navigate our store and make informed decisions about your purchase.
1. How do I know which wig or hair extension is right for me?
Choosing the perfect wig or hair extension depends on various factors, including your desired style, hair type, and personal preferences. Our website offers detailed product descriptions, including information on length, color, texture, and maintenance requirements, to help you make an informed decision. Additionally, feel free to reach out to our customer service team for personalized recommendations and assistance.
2. How do I care for my wig or hair extension?
Proper care and maintenance are essential for prolonging the lifespan of your wig or hair extension. We recommend following the care instructions provided with your purchase, which typically include guidelines for washing, styling, and storing your hairpiece. Additionally, investing in high-quality hair care products designed specifically for wigs and extensions can help maintain their appearance and texture.
3. Can I dye or style my wig or hair extension?
The ability to dye or style your wig or hair extension depends on the material it is made from. Human hair wigs and extensions can typically be dyed, heat-styled, and treated like natural hair. We advise checking the product description and care instructions before attempting to dye or style your hairpiece.
4. What is your shipping policy?
We offer fast and reliable shipping to destinations worldwide. Once your order is placed, it will be processed and shipped within 1-5 business days. Shipping times may vary depending on your location and the shipping method selected at checkout. You will receive a tracking number via email once your order has been shipped, allowing you to monitor its progress every step of the way. For more information, please visit our Shipping Policy page.
5. What is your return policy?
We want you to be completely satisfied with your purchase. If you are not happy with your wig or hair extension for any reason, please contact our customer service team within 3 days of receiving your order to initiate a return. Please note that returned items must be in their original condition, unworn, and with tags attached. For more information, please refer to our Returns Policy.
If you have any other questions or concerns not addressed here, please don't hesitate to contact our friendly customer service team.
Email: info@gardeniahair.com