We want you to be completely satisfied with your purchase, and we understand that sometimes items may need to be returned. Please review our returns policy below:

Eligibility:

• To be eligible for a return, items must be in their original condition, unworn, and with tags attached.
• Returns must be initiated within 3 days of receiving your order.
• Custom-made or personalized items are not eligible for return unless they are defective or damaged upon arrival.

Return Process:

• To initiate a return, please contact our customer service team at info@gardeniahair.com to request a return authorization (RA) number.
• Once you have received your RA number, securely package the item(s) you wish to return, including all original packaging and accessories. Please include a copy of your order confirmation or packing slip with your return shipment.
• Ship the return package to the address provided along with your RA number. We recommend using a trackable shipping method and purchasing shipping insurance for your protection.
• Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to the original method of payment within 5-7 business days.

Restocking Fee:

• A restocking fee may be applied to returns at our discretion, especially for items that are returned in a used or damaged condition.

Shipping Costs:

• Shipping costs for returns are the responsibility of the customer, unless the return is due to an error on our part or a defective or damaged item.

If you have any questions or concerns about our returns policy, please don't hesitate to contact our customer service team for assistance.